Presentation of the Consumer Law department
The Brazilian market was transformed after the Consumer Protection Code came into effect. A text ahead of its time, it started a new era in consumer relations, bringing, on the one hand, concreteness in relation to consumer rights, and on the other hand, complexity in commercial transactions. Cabanellos Advocacia understands the importance of providing specialized legal support to companies seeking to ensure compliance and minimize legal risks in their interactions with consumers.
With this purpose in mind, we provide preventive legal consultancy, advising and guiding our clients on the compliance of commercial practices, advertising, contracts and consumer service policies, ensuring that the company acts in accordance with the Consumer Protection Code (CDC – Código de Defesa do Consumidor) and other applicable legal texts.
Our team of Consumer Law experts is committed to offering effective and personalized legal solutions, contributing to the security and success of companies in their relationships with consumers. We act proactively, always seeking to anticipate and resolve possible conflicts, ensuring the peace of mind and trust of our clients.
We stand out for our work in administrative and judicial litigation, representing companies in administrative proceedings before consumer protection agencies, such as PROCON and the National Consumer Office (SENACON – Secretaria Nacional do Consumidor), as well as in legal actions, always trying to find the appropriate solution that translates into the best results for the interests of our clients.
We complement our services by acting on:
- Crisis and Litigation Management – Providing assistance in crisis situations, such as recalls, consumer incidents and image crises, offering legal support to mitigate damages and protect the company’s reputation.
- Drafting and Review of Contracts – Drafting and reviewing drafts of consumer contracts, including terms of use, privacy policies, e-commerce, among others, aiming at clarity, transparency and legal security in relations with consumers.
- Carrying out Training and Qualification – Developing training programs for internal teams on best practices and Consumer Law regulations, training employees to act in accordance with current legislation and avoid unnecessary litigation.
- Legislation Monitoring – Monitoring changes in consumer legislation and jurisprudence, offering updated information and adaptation strategies to keep the company in compliance with new legal requirements.
